On 30 July 2018, the President of the Commission, the Hon Iain Ross AO launched What’s Next, the Commission’s plan to improve access and reduce complexity for users.
Building on the Future Directions change program, which implemented over 50 initiatives to improve fairness and access to justice, What’s Next demonstrates the Commission’s commitment to ongoing innovation and reform. It is a commitment driven by the needs and experience of those who use our services – to continue to deliver an outstanding dispute resolution service to the Australian community.
You can read the full What’s Next program on our website.