The Commission’s culture is underpinned by the Australian Public Service (APS) values of impartiality, commitment to service, accountability, respect and ethical behaviour. The organisation will continue to foster a culture that entrenches and demonstrates these values in all that it does. The APS values guide staff in their daily work and in their interactions with colleagues and the community. They are also embedded in the Commission’s recruitment, induction and performance management processes.
The organisation is focused on three dimensions: innovation, collaboration and service excellence.
Staff will be innovative, agile and responsive. Technology will be adopted to replace manual tasks with higher value activities and we will encourage and reward innovation and create an environment that cultivates new ideas.
Staff will work collaboratively across the organisation to share knowledge, foster a shared sense of purpose, achieve goals and strive to surpass community expectations.
Staff will continue to be user‑focused, making users’ needs central to the development of processes and service delivery so that services will be accessible, efficient, reliable and of the highest possible standard.